If you have purchased a YesMilano City Pass and have not received the corresponding confirmation email, it may be due to one of the following reasons:
- incomplete or incorrect email or billing address
- credit card authentication failed
- bank didn't process the transaction as a safety precaution and requires further action from your side
- email is in your Spam/Junk folder (sometimes confirmation emails accidentally end up there)
If you have carefully checked the above-mentioned info and the problem persists, we kindly invite you to contact our customer service at support@milanocitypass.com. We are ready to assist you with pleasure!
Keep in mind that confirmation emails should arrive within a few minutes.